I'm the first one to admit that change can be painful. It's been one year since our family went all in for T-Mobile. Without naming names, the most pain came from saying goodbye to a company we were loyal to for decades. I gave them all the negative feedback they need to avoid more departures like mine when I went on a massive rant prior to ending the relationship. Was the pain worth it? I will address the painful part first and the benefits second.
Cell phone breakups are not fun. The old company has the ability to shut your phone off immediately. I found it ironic that I was on the phone with tech support at T-Mobile when our conversation was silenced before I could get direction for how to manage my changeover without giving up my old phone number. My family was in the dark for days while we blindly fumbled to get our cell phones activated. This challenge was magnified went I headed out of town without getting my wife's phone set up properly because we discovered too late it was too old for the new 5G technology.
Despite the challenges of getting the proper credit for my cell phone payoff until my old company released the necessary paperwork and the delays due to my travels out of state while were in cell phone silence, the benefits of lower bills, more perks, free international calls, and more products definitely outweighs the pain of change. One year later I can vouch for the promise T-Mobile made about not raising our rates. The 5G home internet is fabulous and the price is far below what I was previously paying. Our overall bill is much lower even though we added two smart watches with cell service to the package one year ago on Black Friday. I have the ability to make calls and receive calls on my smart watch even when my cell phone isn't present.
I'm saving the most important point for last – coverage. I tested this myself on long distance road travels out of state. T-mobile figured out a way to blend 4G and 5G in rural areas that helps avoid dropped calls. Sure, 5G is great when you're close to a tower. What about being in the middle of nowhere on a backroad? It's not necessary to be next to a tower when your cell phone can search for 4G that can go for very long distances without any trouble. The only exception is when you enter a valley. The good news for people who live in the Midwest is miles and miles of mostly flat land. I give T-Mobile five stars for coverage, customer service, and lower rates. I also like the free international coverage. If these folks keep their promise of never raising my rates as long as I remain active, I have no reason to leave. Yes, the pain of change was worth it. Have a great day.
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